Reference

What You Agree To When You Play on duel7

Before you fund your account with PayPal, Venmo, or Play+ and start placing wagers, these legal terms set the rules of the road — your rights, our obligations, and how disputes get handled.

State-by-state eligibilityAccount terms apply at registrationUS-resident identity verification requiredPayPal, Venmo, Play+ subject to policyDisputes handled per stated jurisdiction
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duel7 What You Agree To When You Play on duel7
LEGAL CONTACT PATHS

Reach Us With Legal or Account Questions

If you have a question about your account rights, a payment dispute involving PayPal or Venmo, or want to request a copy of your personal data, our support team handles those requests directly. Reach out through the channel that works for you — every path connects to a real account rep, not an automated wall.

Live Chat Access live chat from your account dashboard. Use it for urgent legal queries — account holds, payment disputes, or requests to close your account under our terms.
Email Support Send detailed legal requests, data access questions, or formal complaints to our support email. We respond with a case reference so you can track resolution.
Account Help Center The Help Center in your account portal hosts the current version of our terms, privacy policy, and cookie policy — readable without contacting support.
DATA AND SECURITY

How We Handle Your Data and Account Security

Your personal information — name, address, government ID submitted at verification, and transaction records including PayPal and Venmo activity — is stored using SSL-encrypted infrastructure. We do not sell your data to third parties and we do not share it with advertisers. Here is how we handle the four areas that matter most to you.

Identity Verification

We verify your identity at account opening using government-issued ID. Documents are encrypted at rest and reviewed only by authorized compliance staff — not shared externally.

Cookie Policy

Our site uses session cookies for account login and analytics cookies to understand how the lobby performs. You can manage cookie preferences from the footer settings link.

Data Retention

Account records are kept for the period required by state gaming regulation. After that window closes, inactive account data is deleted on a rolling schedule per our retention policy.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate records, or request account closure at any time through live chat or the support email on file.

Common Legal Questions About Your duel7 Account

These are the questions our account holders ask most when they want to understand their rights under our terms — from data access to payment disputes to what happens if state law changes where they live.

No. Access depends entirely on whether online casino or sportsbook activity is authorized in the state where you are physically located. We restrict accounts from states where it is not permitted under local law.

If your state becomes ineligible after you have funded your account, any pending transactions may be reversed to the original payment method. Your remaining account balance will be returned through the same PayPal or Venmo path used to deposit.

Send a written request through live chat or our support email. We will confirm your identity, then provide a copy of your stored data within the timeframe required by applicable state law.

The version of our terms published at the time of your most recent login governs your account. We notify you of material changes via the email address on your account before updates take effect.

Disputes follow the process set out in the full terms document in your account dashboard. We aim to resolve account-level complaints through support first; unresolved matters proceed to the formal dispute path described there.

Yes. Request account closure through live chat or support email. We will process the closure, return any balance via your linked payment method, and delete personal data once the legally required retention window has passed.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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